boldnook Order & Shipping Policy

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Welcome to boldnook. We are dedicated to getting your grocery and kitchen essentials to you safely and on time. The policies below are built around one goal: giving you a clear, honest picture of what happens between the moment you check out and the moment your order arrives at your door.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: Orders are picked, packed, and handed off for shipment within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Any order submitted before 2:00 PM EST (Monday through Friday) is handled the same business day whenever our fulfillment schedule allows. Orders submitted after 2:00 PM EST, or at any time over the weekend, are handled on the next business day.
• Perishable Goods Handling: Items that require temperature control are packed using specialized cold-chain insulation. These orders leave our facility Monday through Thursday only, so that they are never sitting in transit over a weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping rate and delivery estimate is calculated and shown to you at checkout before you confirm your purchase.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99	Standard ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00)	Applies automatically to standard orders over $50.00.
Expedited Shipping	2–3 business days	$14.99	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99	Express next-day delivery (Order cut-off 2:00 PM EST).

Please note: Delivery estimates begin after your order has been dispatched from our facility. Delivery timeframes may experience slight delays during peak holiday seasons or severe weather events.

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International Shipping

boldnook is pleased to serve customers in Canada, the United Kingdom, Australia, and selected European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: Shipments crossing international borders may be assessed import duties, value-added taxes (VAT), or customs processing charges once they reach the destination country. These charges are set by the customs authority in your country, not by boldnook, and the recipient is responsible for paying them.

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Order Tracking & Delivery Confirmation

As soon as your order leaves our facility, we send an automated shipping confirmation email that includes a direct tracking link and the name of the carrier handling your delivery.

If no tracking number or tracking activity appears within 3 business days of your order confirmation, please contact our support team and include your order number so we can investigate right away.

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Order Modifications & Address Changes

Because we work to dispatch orders quickly, processing begins soon after an order is placed.

• If you need to correct your shipping address or change your order, please reach us within 1 hour of placing it at [email protected].
• We will make every reasonable effort to honor change requests, but once an order has been transferred to the shipping carrier, the shipping address can no longer be altered.

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Damaged, Lost, or Compromised Shipments

We stand behind the delivery of every order:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged due to shipping delays, notify us within 48 hours of delivery with photos for an immediate full refund or free replacement.
• Lost or Damaged Packages: If your tracking indicates delivery but you have not received your package, or if items arrive damaged, please contact us within 7 days of delivery.

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Contact Us & Merchant Information

If you have questions regarding your shipment, shipping options, or order status, please reach out to our team:

• Official Business Name: boldnook
• Customer Support Email: [email protected]
• Customer Support Phone: +1-214-448-8468
• Physical Business Address: 1025 Avenue K, Brooklyn, NY 11230, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST