boldnook Terms of Service

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Welcome to boldnook. These Terms of Service ("Terms") set forth the conditions under which you may access and use the boldnook website, mobile platform, products, and customer support services. By visiting our platform or completing a purchase, you accept and agree to comply with these Terms.

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1. Acceptance of Terms

By accessing or using any service offered by boldnook, you confirm that you have reviewed, comprehended, and consented to be bound by these Terms, together with all applicable laws and regulations. Should you disagree with any portion of these Terms, you must refrain from using our website and services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place orders on this website, you must be at least 18 years of age or have reached the legal age of majority in your jurisdiction.
• Prohibited Conduct: You agree to use our platform exclusively for lawful, personal, and non-commercial purposes. You must not:
  • Participate in fraudulent activity or submit false orders;
  • Deploy automated bots, scrapers, or similar tools to harvest product data or pricing without authorization;
  • Attempt to breach site security, data infrastructure, or user accounts;
  • Resell boldnook products for commercial profit without explicit written consent.
• Account Security: You bear responsibility for safeguarding the confidentiality of your account credentials and for all activity that occurs under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We strive to present accurate product images, specifications, nutritional facts, allergen warnings, and pricing. Nevertheless, typographical mistakes or inventory discrepancies may arise on occasion.
• Price & Order Corrections: Should an evident pricing or typographical error be identified, boldnook retains the right to rectify the mistake and adjust or cancel any impacted orders prior to shipment, providing a full refund for any amount charged.
• Perishable Goods: Slight differences in weight, appearance, or ripeness may naturally occur with fresh or perishable items. Allergen details are supplied for informational purposes; customers with severe allergies should carefully examine product packaging labels.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order submitted on our website is contingent upon availability and order verification. We retain the right to restrict order quantities or cancel orders suspected of fraudulent activity or violation of these Terms.
• Payment Processing: All payments are secured with SSL/TLS encryption and handled through PCI-DSS compliant payment gateways. Complete payment is required before an order is dispatched.
• Order Modifications & Cancellations: Requests to cancel or change an order must be submitted within 1 hour of order placement by contacting [email protected]. After an order has entered dispatch processing, it cannot be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which are incorporated into these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

All original content on boldnook's platform — including text, graphical designs, logos, software, product branding, and trade names — is the exclusive property of boldnook and protected by international copyright, trademark, and intellectual property laws. Unauthorized reproduction or distribution is strictly prohibited.

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7. Limitation of Liability

To the fullest extent allowed by applicable law, boldnook shall not be responsible for any indirect, incidental, special, or consequential damages stemming from your use of our platform, products, or services. Our maximum aggregate liability for any claim connected to a transaction shall not surpass the total amount you paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms shall be governed by and interpreted in accordance with the laws of the State of Delaware, United States, without regard to any conflict of law provisions. Any dispute or claim arising from or relating to these Terms or your purchase shall first be presented to boldnook's support team for informal resolution.

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9. Changes to These Terms

boldnook retains the right to revise or amend these Terms at any time. Material updates will be communicated by posting the revised terms on our website. Continued use of our website or services following any updates constitutes acceptance of the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: boldnook
• Customer Support Email: [email protected]
• Customer Support Phone: +1-214-448-8468
• Physical Business Address: 1025 Avenue K, Brooklyn, NY 11230, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST